Frequently Asked Questions
Everything you need to know about your beauty journey with W Cosmetics.
Are W Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals at any stage of production.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey to your doorstep.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.